FAQ's - Jorovi Skin™ – Joroviskin.com

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  • What is Jorovi Beauty?
  • Jorovi Beauty is a cosmetics store that specializes in vegan, paraben, silicone, and sulfate-free facial products. Our mission is to empower women to showcase their natural beauty and radiance using high-quality, organic products made in United States labs.

  • What makes Jorovi Beauty different from other skincare brands?
  • Our products are made with only the finest organic ingredients, ensuring that they are gentle on your skin and free from harmful chemicals. We are also committed to sustainability, using recycled packaging materials and supporting domestic manufacturing.

  • Are Jorovi Beauty products dermatologist tested?
  • Yes, all of our products are tested by a dermatologist and are formulated with natural, organic ingredients.

  • Are Jorovi Beauty products cruelty-free?
  • Yes, all of our products are cruelty-free and we remain committed to 100% cruelty-free products in all aspects of our business, outreach, and mission.

  • Do you use parabens in your products?
  • No, we do not use parabens in any of our products. Our products center around naturally-derived ingredients, including fruit and vegetable butters, natural oils, and organic acids.

  • Are your products vegan?
  • Yes, all of our products are  vegan and cruelty-free. We use only natural and organic ingredients to help repair, moisturize, and maintain healthy skin.

  • Can I return or exchange my Jorovi Beauty products?
  • Yes, we offer a 24-hour window for returns after you receive your product. If you are not happy with your order for any reason, please email us at support@jorovi.com, and our Customer Advocacy Team will gladly assist you with an exchange or return.

  • How long does it take to process a return?
  • Returns typically take 5-6 business days to process. Once we receive your return, we will credit your original form of payment within 48 hours. Refunds are generally posted via your bank within 3-5 business days of receiving this credit.

  • When will my Jorovi Beauty package be delivered?
  • Our current processing time for orders is 3-5 business days (not including weekends or government holidays). Once items have been shipped, U.S. delivery typically takes 3-5 business days. We do not offer expedited shipping at this time.

  •  Do you ship internationally?
  • No, currently we do not offer international shipping, but we are working on expanding our reach in the near future. We also do not ship to freight forwarding locations, hotels, PO boxes, military addresses, or Puerto Rico. We apologize for any inconvenience this may cause.

  •  How can I get in contact with Jorovi Beauty's customer service team?
  • For customer service inquiries, please email support@jorovi.com. One of our Customer Advocates will always be available Monday through Friday, 8 a.m. - 5 p.m. PST. We are typically able to respond to all customers within 48 hours.

  •  Can I make changes to my order once it's been placed?
  • Unfortunately, orders cannot be canceled, changed, or modified in any way once they've been placed. Please carefully review all information regarding our items before submitting your order.

  •  Is Jorovi Beauty a sustainable brand?
  • Yes, at Jorovi Beauty, we are committed to promoting sustainability and ethical practices in every aspect of our business. Our sustainable business strategy is centered on three main pillars: the use of natural and organic ingredients, recycled packaging, and domestic manufacturing in US labs. We work with local farmers and suppliers to reduce transportation emissions, and we prioritize supporting local businesses and reducing our carbon footprint. As well, Jorovi Beauty is committed to sustainability not only domestically, but also when working with certified facilities of US labs internationally. We prioritize the use of natural and organic ingredients, as well as recycled packaging, in order to reduce our environmental impact and promote ethical practices.

  •  Can I track my order once it has been shipped?
  • Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor your shipment and get an estimated delivery date. You can also log into your account on our website and track your order from there.

  •  How do I know if a product is right for my skin type?
  • We recommend consulting with a dermatologist or skincare professional to determine the best products for your specific skin type and concerns. However, our products are formulated to be gentle on all skin types, and we use only natural and organic ingredients that are safe and effective.

  • What is Jorovi Beauty's mission?
  • At Jorovi Beauty, our mission is to empower women to showcase their natural beauty and radiance using high-quality organic skincare products. We are committed to promoting sustainability, ethical practices, and healthy living, and we believe that by running a sustainable business, we can make a positive impact on the world and contribute to a healthier and more sustainable future for all.

  • Can I become a Jorovi Beauty influencer or partner?

  • Yes, we are always open to partnering with influencers and content creators who share our passion for natural, organic skincare. If you are interested in becoming a Jorovi Beauty influencer or partner, please send an email to support@jorovi.com with "influencer application" in the subject line. Our team will review your application and get back to you as soon as possible with further details.

  • Does Jorovi offer any discounts or promotions?

  • Yes, at Jorovi Beauty, we offer a year-round 10% discount on every order for subscribers to our email list. Once you subscribe, you can select how often you would like to receive promotional emails from us. We value our customers' opinions and preferences and strive to provide them with the best deals and discounts. In addition, we occasionally offer special promotions and discounts during holidays, product launches, and other events. Be sure to sign up for our email list to stay up-to-date on our latest offers and promotions!